Refund policy

Return Policy

All orders have a 30-day return policy from the date your item is received. Broken items that are considered to be defective according to our Defective Item Policy will be replaced. However, if you decide to return an item that is delivered in satisfactory condition (same condition as it leaves the factory), a 15% restocking fee will be charged. Shipping costs will not be refunded. DG Pilot will not be responsible for items damaged during return transit. Buyer assumes risk for damage that may occur during return shipping. All items are photographed prior to leaving our warehouse for quality control and to ensure we deliver the best possible product! If you receive an item(s) that arrive damaged, and were not in that condition prior to leaving our warehouse, please keep the original box and packaging, and notify us as soon as possible (no later than 30 days) after the receipt of your item.

Defective Item Policy

Items may be considered defective for reasons including broken or missing parts, smudged/crooked paint, and incorrect/partial aircraft registration.

An Item Will Not Be Considered Defective for the Following Reasons

1) Improper Cockpit Placement: Too high/too low.

2) Polished metal variations, or glossiness of the clear coat.

3) Wheels that do not touch the floor when the item is on a flat surface. 

4) Wheels that do not turn or float, even if designed to do so.

5) Surface imperfections which are not visible with the model displayed on its wheels or stand including tiny rub marks, tiny amounts of excessive glue.

6) Issues that are not noticeable under normal viewing/lighting conditions without a magnifying glass or spot lighting.

Please Note: Returns will not be accepted for exchange on any model in which any modifications/repairs such as attempting to repair the engines, gear, etc. have been attempted by the purchaser. If it is broken, it's best to send it to us in the broken condition instead of attempting the repair as our return policy does not cover modifications or repair attempts made by the purchaser.